Privacy Policy

BALAVOID is responsible for deciding how personal information collected through this website is used. Privacy questions and requests can be sent to balavoidhq@gmail.com.

Waitlist information: the email address you enter when you choose to enlist. An anti-spam field is also used to identify automated submissions.

Correspondence: your email address and the contents of messages you send to us, together with information needed to respond to your request.

Technical information: our hosting and security providers may process information such as IP address, browser or device type, requested pages, timestamps, and diagnostic or security logs when the site is accessed.

The current website does not accept orders or payments. This policy will be updated before ecommerce features are introduced.

With your consent, we use your email address to send the BALAVOID communications you requested, including first-drop, availability, and related brand updates. You may withdraw consent at any time.

We use correspondence information to answer enquiries and keep necessary records. We use limited technical information where necessary for our legitimate interests in operating, securing, troubleshooting, and protecting the website, provided those interests are not overridden by your rights.

We may also process information where necessary to comply with a legal obligation or establish, exercise, or defend legal claims.

Waitlist submissions are sent to Brevo, our email-list and communications provider. Brevo processes subscriber information for us so that we can maintain the list, send messages, and manage unsubscribes.

Information may also be processed by providers that host, maintain, or secure the website and email service, and by professional advisers or authorities where reasonably necessary or legally required.

Some providers or their subprocessors may process information outside the United Kingdom. Where required, we rely on recognised safeguards such as adequacy regulations or approved contractual protections.

We do not sell your personal information.

We keep waitlist information until you unsubscribe, ask us to delete it, or the waitlist and related communications are no longer required. Suppression information may be retained where necessary to ensure that we respect an unsubscribe request.

Correspondence is retained only for as long as reasonably needed to answer the enquiry, maintain necessary records, resolve disputes, or meet legal obligations. Technical logs are retained according to the operational and security needs of the relevant provider.

You can unsubscribe from BALAVOID emails using the unsubscribe link included in a message or by contacting balavoidhq@gmail.com. Withdrawing consent does not affect processing that took place before withdrawal.

Depending on the circumstances, UK data-protection law may give you rights to access, correct, erase, restrict, or object to the use of your information, and to receive certain information in a portable format. You may also complain to the Information Commissioner's Office at ico.org.uk. We would appreciate the opportunity to address your concern first.

The current website does not intentionally use advertising or audience-measurement cookies. Essential technical storage or request data may still be used by the website platform to deliver and secure the service.

The site links to third-party platforms such as YouTube, TikTok, Instagram, and X. If you follow those links, the third party's own privacy policy applies. We will update this notice and request consent where required before introducing non-essential analytics or advertising technologies.

We may update this policy when the website, our providers, or legal requirements change. Material changes will be shown here with a revised last-updated date. This policy will be expanded before BALAVOID begins accepting orders or payments.